Policies

 

Payments:

We Accept Master Card, Visa, American Express and Paypal.

 

Shipping:

Shipments are sent out UPS from our Warehouse in Ogden, UT 84401.

We ship all orders (containing less than 10 Survival Kits) out within 2-5 business days. We often are able to make same day shipments for no additional charge. Sometimes shortages may occur with products. If there are circumstances where we do not have an item to fulfill an order, we will notify the you by the next business day. We will either ship the products we do have and then make a second shipment for the missing items as soon as we receive them, or we will wait to ship the entire order together to lower the shipping charges. Please note that it is rare that this will occur but uncontrollable circumstances may cause shortages.

All risk of loss shall pass to Buyer upon delivery to carrier (normally UPS). Buyer shall be responsible for obtaining insurance if desired.

 

Returns:

Here at Are You Ready Survival Kits.com we make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.

Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective,
Are You Ready Survival Kits.com will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.  Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to Are Your Ready Survival Kits.com.

If the merchandise purchased was defective in anyway, the customer will have will have 60 days to notify Are Your Ready Survival Kits.com of the defective merchandise. If we are notified within 60 days replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in the kit.

If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.

If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.

Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued.

On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.

Any order placed on a credit/debit card that is canceled before it ships out will have an 3.5% cancellation fee deducted from the refund.  If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.

 

Taxes:

Residents of New Jersey will be charged 7.0% sales tax at checkout.

 

Email Privacy Policy:

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.


 
WEBSITE

 

CUSTOMER SERVICE
COMPANY
 

Credit Card Processing

 

 

 Like us on Facebook
Have a question? We'd love to help and welcome any feedback

Are You Ready Survival Kits a division of RWD Distributing LLC